Background: Banking is the backb maven of the modern behavior and its progress, and for me, as a part of the International Bank of Qatar, one of the leading and developed banks in Qatar, which is offering comprehensive doughnut of products and services for retail, private & corporate customers, these products & services consist of on the whole kind of credit facilities, financial & investment, mortgages and day to day personal banking services; for me, as a aboriginal operations supervisor, it is very challenging to be in the middle of the central operations department where a lot of centralized tasks (such as: signatures scanning, hinderance books treat, standing orders, fixed deposits, general posting, online services, salary transfers, inward transfers and lot transfers) must be performed with high level of efficiency where we call for to minimize the risk and maximize the control.
Description of the problem: Qatar central bank (QCB) has come up with new system for Katari Riyals low value transfers within Qatar, with very strict and stringent rules governing the cut-off times and transfer codes.
The core problem is: as per QCB, the remitter can send the fund up to 01:00 PM, nevertheless, has the privilege of alter period up to 02:00 PM to cancel the remittance, while the formal take to the woodsing hours end at 02:45 PM, so, as processing area, we hold back only 45 minutes to: distribute, post, check and sense of balance the transactions under the pressure of internal & external customers complaints, where the mental faculty will be under the pressure of finishing the work properly and correctly as we are not allowed to do mistakes otherwise, someone will get someone elses money, at the same time, the current system failed to handle such a task due to the interfering of the human inputs and outputs.
So we use up to: - comply with the rules.
- Achieve high efficiency.
Analysis of the problem:
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