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Wednesday 13 February 2013

The Benefits Of Listening

An element in our daily lives is to communicate, whether it is verbally or non-verbally.
However, in my case, communication styles differ depending on who I am lecture with, where I
am, and the topic of conversation. I am learning that whether I am conversing at work, home or
with friends, communication put up potentially improve if people learn to be empathic listeners.
The class activities we did a couple of weeks ago on A and B Listeners was most effective for
me in learning how to be an empathic listener.
What I gained out of this listening exercise was, how I perceived my classmates history of her
family vacation all over the summer. She had gone to the Bahamas on a 7-day cruise with here
family. Its was her first time going on a cruise and she was very nervous and scared of large
ships and traveling crosswise the sea. I could tell this by the sound of her voice and her non-verbal
actions of her prehend fists. All thought she had a great time on her vacation with her
family, I was able to ensure her better by being an empathic listener beca procedure of her fear of
cruise ships and traveling on the water.. All though I didnt understand her fear I was able to
listen with a ingenuous heart and show empathy for her.

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I also came to the conclusion that you
finish also have a misunderstanding when explaining a story or any other topic that you
Communicate with others.
I currently work in a send for nubble for an consternation system company as a collections representative.
sooner this week at work, I was able to put to use the skills I gained in my class
on being a more effective listener. I received a call from an irate customer regarding her
bill and the service she had received from the technician. The customer was hard to comprehend,
partially due to her strong foreign accent. A disgruntled annoyance concerning her
unfamiliarity with common knowledge of her alarm service altered my desire to empathize with
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